Return Policy

Last Updated:

1. Overview

At Xunrovarthor, we strive to provide high-quality project management software and services that meet your expectations. This Return Policy outlines the terms and conditions for refunds, cancellations, and returns of our services. Please read this policy carefully before making a purchase.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions about this policy, please contact us before making a purchase.

2. Subscription Services

2.1 Monthly Subscriptions

Monthly subscriptions are billed on a recurring monthly basis. You may cancel your monthly subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

You will retain access to the service until the end of your current billing period
No refund will be provided for the current billing period
Your subscription will not renew for the following month
You will not be charged any cancellation fees

2.2 Annual Subscriptions

Annual subscriptions are billed once per year and offer a discounted rate compared to monthly billing. For annual subscriptions:

You may cancel at any time, but no refund will be provided for the remaining months
You will retain access to the service until the end of your annual billing period
Your subscription will not automatically renew unless you choose to renew it
Partial refunds are not available except as described in our Money-Back Guarantee section

3. Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund. To qualify for the money-back guarantee:

You must be a first-time subscriber (this guarantee does not apply to renewals or reactivations)
You must request the refund within 30 days of your initial purchase date
You must contact our customer support team to initiate the refund process
You must provide a brief explanation of why you are requesting a refund

Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4. Refund Eligibility

4.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

You are within the 30-day money-back guarantee period as a first-time subscriber
We have failed to provide the services as described on our website
You have experienced technical issues that we were unable to resolve
You were charged incorrectly due to a billing error on our part
You were charged after canceling your subscription (if the cancellation was processed correctly)

4.2 Not Eligible for Refund

Refunds will not be provided in the following circumstances:

You have used the service beyond the 30-day money-back guarantee period
You are requesting a refund for a renewal or reactivation of your subscription
You have violated our Terms of Use or engaged in fraudulent activity
You simply changed your mind after the money-back guarantee period has expired
You failed to cancel your subscription before the renewal date
You are requesting a partial refund for an annual subscription after the 30-day period

5. Cancellation Process

5.1 How to Cancel

You can cancel your subscription at any time using one of the following methods:

Through Your Account: Log in to your account, navigate to the subscription settings, and click the "Cancel Subscription" button
Contact Support: Email our customer support team at chat@xunrovarthor.world or call us at +49 30 347 4764-0
Written Notice: Send a written cancellation request to our address: Charlottenstrasse 68, 10117 Berlin, Germany

5.2 Cancellation Confirmation

Once you cancel your subscription, you will receive a confirmation email within 24 hours. If you do not receive a confirmation email, please contact our customer support team to ensure your cancellation was processed correctly.

5.3 Effect of Cancellation

After canceling your subscription:

You will continue to have access to the service until the end of your current billing period
Your account will be downgraded to a free plan (if available) or deactivated at the end of the billing period
Your data will be retained for 90 days after cancellation, after which it may be permanently deleted
You can reactivate your subscription at any time by logging in and selecting a new plan

6. Refund Process

6.1 How to Request a Refund

To request a refund, please contact our customer support team:

Email: chat@xunrovarthor.world
Phone: +49 30 347 4764-0
Include your account email, order number, and reason for the refund request

6.2 Refund Processing Time

Once your refund request is approved:

We will process the refund within 5-10 business days
The refund will be issued to the original payment method
It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution
You will receive an email confirmation once the refund has been processed

6.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, please contact our customer support team to arrange an alternative refund method.

7. Downgrades and Plan Changes

7.1 Downgrading Your Plan

If you wish to downgrade to a lower-tier plan:

The downgrade will take effect at the end of your current billing period
You will not receive a refund for the difference in price
You will retain access to your current plan features until the downgrade takes effect
Some features may become unavailable after the downgrade

7.2 Upgrading Your Plan

If you wish to upgrade to a higher-tier plan:

The upgrade will take effect immediately
You will be charged a prorated amount for the remainder of your current billing period
Your next billing date will remain the same
You will have immediate access to all features of the new plan

8. Billing Disputes

If you believe you have been charged incorrectly, please contact our customer support team within 60 days of the charge. We will investigate the issue and, if we determine that an error occurred, we will issue a refund or credit to your account.

To dispute a charge, please provide:

Your account email address
The date and amount of the charge
A detailed explanation of why you believe the charge is incorrect
Any supporting documentation (e.g., screenshots, receipts)

9. Chargebacks

If you initiate a chargeback with your credit card company or payment provider without first contacting us to resolve the issue, we reserve the right to:

Immediately suspend or terminate your account
Dispute the chargeback with your financial institution
Charge you for any fees we incur as a result of the chargeback
Pursue legal action to recover the disputed amount and associated costs

We strongly encourage you to contact our customer support team before initiating a chargeback so we can work together to resolve any billing issues.

10. Free Trials

We may offer free trials of our services from time to time. Free trial terms:

Free trials are available to new users only (one per person or organization)
You may be required to provide payment information to start a free trial
You will not be charged during the free trial period
If you do not cancel before the trial ends, you will be automatically charged for a subscription
You can cancel your free trial at any time without being charged

11. Promotional Offers and Discounts

We may offer promotional discounts or special offers from time to time. Terms for promotional offers:

Promotional offers are subject to specific terms and conditions
Discounts may only be applied to the first billing period unless otherwise stated
Promotional offers cannot be combined with other discounts or offers
We reserve the right to modify or cancel promotional offers at any time
Refunds for promotional purchases are subject to the same terms as regular purchases

12. Data Retention After Cancellation

After you cancel your subscription:

Your data will be retained for 90 days to allow you to reactivate your account
You can export your data at any time before the 90-day period expires
After 90 days, your data may be permanently deleted from our systems
We may retain certain information as required by law or for legitimate business purposes

13. Exceptions and Special Circumstances

In certain exceptional circumstances, we may provide refunds or credits outside of the standard policy. These decisions are made on a case-by-case basis and at our sole discretion. Exceptional circumstances may include:

Extended service outages or technical issues
Significant changes to our service that materially affect your use
Extraordinary personal circumstances (e.g., serious illness, death)

To request consideration for an exception, please contact our customer support team with a detailed explanation of your circumstances.

14. Changes to This Policy

We reserve the right to modify this Return Policy at any time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new policy.

15. Contact Information

If you have any questions about this Return Policy or need assistance with a cancellation or refund, please contact us:

Xunrovarthor
Charlottenstrasse 68
10117 Berlin, Germany
Phone: +49 30 347 4764-0
Email: chat@xunrovarthor.world

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (Central European Time).